Scienceman Posted November 29, 2004 Share Posted November 29, 2004 I was not a happy chappy on Friday. I had the weekend free and planned on setting up, filling and aquascaping the new display tank. I have been sourcing fish for purchase for weeks and had everthing under control until: Expecting - delivery of new 6' tank Got - very cracked 6' tank due to transport from Sydney by manufacturer Now have to wait 2 weeks before delivery of repaired tank. Expecting - New Eheim ProII Got - very smashed filter thanks to the freight company Now have to get them to deliver on the insurance so I can buy a replacement. None-the-less the custom stand was delivered in one piece and so I had time to lacquer and sand, build a shelf and design and fit a cane blind which I am using instead of doors. It looks pretty good even without the tank! I had less hassle renovating the kitchen. Still, I am on track to get everything set up before Christmas and my level of excitement is still high! Cheers, Scienceman Link to comment Share on other sites More sharing options...
pride Posted November 29, 2004 Share Posted November 29, 2004 waiting 2 weeks on a repaired tank? I would be asking for a new tank. Link to comment Share on other sites More sharing options...
Ducksta Posted November 29, 2004 Share Posted November 29, 2004 Yea mate, if it was delivered broken, by a frieght company or by the tank builder themselves, it should be guaranteed. Link to comment Share on other sites More sharing options...
crabros Posted November 29, 2004 Share Posted November 29, 2004 Hi there, I wouldn't want a repaired tank. I would have said too them I have paid my money for my tank and I expect a replacement. A.S.A.P I would not want too wait for 2 weeks at all. Brett Link to comment Share on other sites More sharing options...
Scienceman Posted November 29, 2004 Author Share Posted November 29, 2004 Thanks for the support. The breakage apparently occured on the bottom end as they transport them standing up. Must have been something under the padding creating a pressure point or a particularly large jolt. It is being made in Sydney and I am on the Central Coast and they use their own trucks for deliveries. It will be 2 weeks before their next run up here and the trucks are used for deliveries all over the state and interstate. I've kicked up a stink but they said it cannot be done, especially just before Christmas. As for the tank repairs, I am being realistic. Even if I insisted on a new tank they will give me the old repaired one anyway as there is now way to tell the difference. The LFS that I bought through did not accept the broken tank and when I get it it will have a 12 month warranty. I'm not very happy but what can I do as I have no leverage except not proceeding with the purchase - and I want it. Cheers, Scienceman Link to comment Share on other sites More sharing options...
Ducksta Posted November 29, 2004 Share Posted November 29, 2004 OK so the repair will be a replaced panel. I pictured a patch-job Link to comment Share on other sites More sharing options...
BlakeyBoyR Posted November 29, 2004 Share Posted November 29, 2004 Bottom line is that until you take delivery of the goods you can call the shots to an extent. Be hard on shops that screw you around, demand and settle on nothing less than what you expect. Link to comment Share on other sites More sharing options...
Scienceman Posted November 29, 2004 Author Share Posted November 29, 2004 Now to try and get money from the freight company for the busted Eheim. The FS I bought it from in Sydney were adament that it was perfect when they sent it. Ever seen a FRAGILE sticker on a box with a large boot print on it!!!!!! These guys must use packages for football practice Link to comment Share on other sites More sharing options...
Mazimbwe Posted November 29, 2004 Share Posted November 29, 2004 The FS I bought it from in Sydney were adament that it was perfect when they sent it...hmmm, I would be demanding that the shop replace the item(coz they organized the courier not you) and then seek re-payment from the freight company themselves. After all they will have more leverage with the freight company than you will. Link to comment Share on other sites More sharing options...
Scienceman Posted November 29, 2004 Author Share Posted November 29, 2004 Unfortunately I organised the fright company. However I do have a little leverage as the are one of the big companies and the company I work for uses them so they had better look after me or I will be passing on my grievencess to my boss Link to comment Share on other sites More sharing options...
Mazimbwe Posted November 29, 2004 Share Posted November 29, 2004 Ok...hope it all works out for in the long run without costing you anymore Link to comment Share on other sites More sharing options...
r.d.m Posted November 29, 2004 Share Posted November 29, 2004 Unfortunately I organised the fright company ironic Link to comment Share on other sites More sharing options...
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